TestNav 8 Error Codes

Updated 8/27/2014

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Errors are listed in numerical order. Error messages for future release are labeled with an asterisk (*). Not all numbers are used.

Screenshots are NOT provided, as the user interface may differ across operating systems.

Numbers designate specific errors, and number ranges indicate specific error types, as follows:

  • 1000s - Early Warning System errors
  • 2000s and 3000s - application errors
  • 4000s - not currently used
  • 5000s - authentication errors
  • 6000s - program state and related network communication errors.
  • 7000s - program navigation and related network communication errors
  • 8000s and 9000s - Pearson server communication errors
  • 1100s - Scoring CAT server errors and warnings

You can print this document from the TestNav User Guide, if needed.

Error number Error message Additional info and instruction
1001 
Your test has been saved. Please notify your test administrator. Connectivity issues likely caused this error. Follow the on-screen instructions.
1002 
Please notify your test administrator. The designated save location is not writable or due to the inability to save a Saved Response File after test content has been viewed. Follow the on-screen instructions.
1003 
Unable to save response file (at beginning of test) The designated location for saving a response file (as a backup in case of network interruption) is not writable. TestNav cannot connect to the servers, or cannot save the Saved Response File after the test content has been viewed. Click Exit Test and contact your local technical support to determine why the save locations are not working and there is a loss of connectivity. 

Resume the student or contact your school assessment coordinator to resume the student. 

The student should log in and continue testing.
1004 
Desktop OS version: Unable to save response file (during test) Non-Desktop OS version: Unable to save response file (during test) This message is displayed when all of the below are true: 
The student has visited one or more items.
  1. The Saved Response File cannot be saved to any of the designated locations.
  2. TestNav is unable to successfully send responses to Pearson.
  3. The test has not yet been exited or submitted.
Each operating system platform handles the EWS response file a bit differently. When displayed, the messages will include instructions unique to the platform being used for dealing with the error.
Desktop OS
Check to see if the student's machine is connected to the school network by verifying the Ethernet cable is still plugged into the wall and computer. Also, verify if a wireless router has been disconnected or has been accidentally shut off. 

Click Retry to check whether the connection is restored. If you believe the connection may be restored, click Retry again. 

If you have clicked Retry and the connection with the testing server is not restored, click Exit Test. When the student closes TestNav, the student remains in Active testing status. After the connection is restored, the student can log in. TestNav will automatically search for and submit the response file. 

Mobile
Click Retry to check whether the connection is restored. If you believe the connection may be restored, click Retry again. 

If you have clicked Retry and the connection with the testing server is not restored, click Exit Test. When the student closes TestNav, the student remains in Active testing status. After the connection is restored, the student can log in. TestNav will automatically search for and submit the response file.
1005 
No saved response file found (Resume w/file) The student’s status is set to Resumed-Upload, but no file was found in the designated response file location. The Resumed-Upload status indicates that a student has exited the test abnormally. If possible, reload the Saved Response File that was saved when the student was last in the TestNav session to retrieve all previously provided responses.
Desktop OS
Click Browse to locate the response file, and then click Upload Response File to submit the responses to the testing server. 

If the response file is located on a computer or a network drive that is unavailable at this time, click Exit Test. After the student response file has been located and saved to a location that can be accessed from the student’s testing machine, the student can log in. TestNav automatically will search for a response file.

If the file is not found, EWS comes back to this screen. Click  Browse for a response file and point to the location of the moved response file  and upload. The student may need to be resumed before attempting to log in again. 

If the student has not yet answered any questions, click Skip Upload. If you continue testing without loading a response file, and click Skip Upload, any responses from a previous login not received by the Pearson testing server will be lost. 

Mobile
Check the device for response file. If you cannot locate the file click Exit Test

To locate the response file, check the device on which TestNav application was last used. Once located, the student can log in.  

Click Skip Upload to continue testing without loading a response file or 
when the student has not yet answered any questions.

Any responses from a previous login not received by the Pearson testing server will be lost.
1006 The saved response file is corrupted. The student's status is set to Resumed-Upload and the saved response file(s) is corrupt. The Resumed-Upload status indicates that a student has exited the test abnormally. If possible, reload the Saved Response File that was saved when the student was in last TestNav session to retrieve  all previously provided responses.
Desktop OS 
Click Browse to locate a response file at a different location, and then click Upload Response File to submit the responses to the testing server. 

If the response file is located on a computer or a network drive that is unavailable at this time, click Exit Test. After the student response file has been located and saved to a location that can be accessed from the student’s testing machine, the student can log in. TestNav automatically will search for a response file. If a file is not found, this screen displays again. You can browse for a response file and point to the location of the moved response file. Student may need to be resumed before attempting to log in again. 

To continue testing without loading a response file, click Skip Upload. Note that any responses from a previous login not received by the Pearson testing server will be lost. Contact customer support if you are unsure whether to click Skip Upload. If the student has not yet answered any questions, click Skip Upload.

Mobile
If the response file is located on another device, click Exit Test. After device is located, the student can log in. TestNav automatically will search for a response file. If a file is not found, the EWS will come back to this screen, where you can exit and try from another device or click Skip Upload to continue testing on the device. 

To continue testing without loading a response file, click Skip Upload. Note that any responses from a previous login not received by the Pearson testing server will be lost. Contact customer support if you are unsure whether to click Skip Upload. If the student has not yet answered any questions, click Skip Upload.
1007 Desktop OS version: The saved response file is invalid. Non-Desktop OS version: The saved response file is corrupted. The student's status is Resumed-Upload and the saved response file(s) found in the designated response file location contains invalid data.
The Resumed-Upload status indicates that a student has exited the test abnormally. If possible, reload the Saved Response File that was saved when the student was in last TestNav session to retrieve  all previously provided responses.
Contact customer support.
1008 
Unable to send final responses. The connection with the testing server was interrupted while the student was attempting to exit or submit the test, and TestNav was unable to upload responses to the testing server. 

The student’s responses have been saved in the designated response file location, but not all responses could be saved to the testing server.
Desktop OS
Check to see if the student's machine is connected to the school network by verifying the Ethernet cable is still plugged into the wall and computer. Also, verify if a wireless router has been disconnected or has been accidentally shut off. 

Click Retry to check whether the connection is restored. If you believe the connection may be restored, click Retry again. 

If you have clicked Retry and the connection with the testing server is not restored, click Exit Test. When the student closes TestNav, the student remains in Active testing status. After the connection is restored, the student can log in. TestNav will automatically search for and submit the response file. 

Mobile
Click Retry to check whether the connection is restored. If you believe the connection may be restored, click Retry again. 

If you have clicked Retry and the connection with the testing server is not restored, click Exit Test. When the student closes TestNav, the student remains in Active testing status. After the connection is restored, the student can log in. TestNav will automatically search for and submit the response file.
1009 
Unable to download test content The connection with the testing server was interrupted prior to the student finishing the test. The student’s responses saved in the designated response file location, but not all test content downloaded from the testing server.
TestNav cannot download the entire test. Click Retry to check whether the connection is restored. 
If the connection is not restored, click Exit Test. When the student closes TestNav, the student remains in Active testing status. 

After the connection is restored, you can set the student's testing status to resume, and he or she can log in. TestNav automatically searches for, and submits, the response file.
1010 The test content is corrupted. Please exit the test and notify your test administrator.
This error is triggered when the TestNav engine determines the content is corrupted. Contact your administrator
1011 The form has been modified. Please exit the test and notify your test administrator. Contact your administrator.
2000 Server returned success = no. Close both the test and browser. The student test session has been terminated. The test administrator must resume the student's test. 
Close all browser windows and log in to the test. 
If this does not resolve the issue, contact customer support.
2001 You have less than 5 minutes left. This test automatically ends when the timer runs out. 
2002 The system was auto-saving your response. Please try to navigate again. The system was auto-saving your response. Extended and Rich Text items auto-save every two minutes. If you see this message, the system saved a response and couldn't navigate away from the page while doing so. Try to navigate again.
2003 A file failed to load. The test will be closed. Contact your administrator. This error message is used to log information in the log file. End users should never see this message. Contact customer support.
2004 A test item is missing required state information. Contact customer support. 
2005* Please Wait. TestNav is updating.   
3000 We have detected an error in your test. Please have your administer contact customer support before continuing at 1-888-802-75021-888-802-7502. You should ensure this computer passes System Check.
3001 Required module has failed to load.   
A necessary Java script module hasn't loaded. Check for network connection issues, and ensure the computer passes System Check. 
3002 Item Controller has failed to load. A necessary Java script module hasn't loaded. Check for network connection issues, and ensure the computer passes System Check.
If you cannot resolve the issue, contact customer support. 
3003 The device should have iOS version 6 or  higher installed to take the test. You should use a supported operating system. Refer to the TestNav 8 Hardware and Software system requirements. 
3004 Unable to communicate with the testing server. Please contact your administrator. A necessary Java script module hasn't loaded. Check for network connection issues.
If you cannot resolve the issue, contact customer support.
3005 TestNav has detected that another application attempted to become the active window, which may compromise the security of this test. TestNav has been shut down. You may need assistance from your test monitor to restart the test. The student test session has been terminated. The test administrator must resume the student's test. 
3006 TestNav has detected that Guided Access has been turned off.  TestNav has been shut down.  You may need assistance from your test monitor to restart the test.   The student test session has been terminated. The test administrator must resume the student's test.
3007 Unable to communicate with the testing server. Please contact your administrator. This likely results from network interruptions or an invalidated session. Check network connectivity and have student attempt to log in again. 
If you cannot resolve the issue, contact customer support.
3008 Unable to communicate with the testing server. Please contact your administrator. TestNav was not able to contact the testing server. 
Contact customer support.
3009 Unable to communicate with the testing server. Please contact your administrator. TestNav was not able to contact the testing server. 
Contact customer support.
3010 Unable to communicate with the testing server. Please contact your administrator. Network interruptions or an invalidated session likely cause this error. Check network connectivity and have student attempt to login again. 
If you cannot resolve this issue, contact customer support.
3011 There has been a problem loading this item. The test will be closed. Contact your administrator. A test item did not load. A network connection issue or a java failure may cause this error. Verify network connection. If you cannot resolve this issue, contact customer support.
3012 Your login information is not recognized. Please try again. The entered username or associated password was invalid. Either the student has the wrong information or something was typed incorrectly. Verify the information entered and try again.
3013 Unable to communicate with the testing server. Please contact your administrator. TestNav was not able to contact the testing server because of network interruptions. Troubleshoot network connectivity. If you cannot resolve this issue, contact customer support. Have logs ready for Level 2 support.
3014 You cannot take this test on your browser. To take this test, install the TestNav 8 application. If the TestNav 8 application is on the device, launch the application to take the test.

If the TestNav 8 application is not on the device, contact your local technical support for assistance.
3015 Unable to communicate with the testing server. Please contact your administrator. TestNav was not able to contact the testing server because of network interruptions. Troubleshoot network connectivity. If you cannot resolve this issue, contact customer support. Have logs ready for Level 2 support.
3016 Your login information is no longer valid. This may have occurred if you are returning to a test in the same session, or if your login has been used to access this test from another computer. Your test assignment must be resumed before you can log back in. A student is logged in to the test on a different computer, and cannot log back in until logged out of current session. The test administrator must resume the student's test.
3017 You cannot take this test with your browser. To take this test, use the TestNav 8 App. 
If the TestNav 8 application is on the device, launch the application to take the test. 

If the TestNav 8 application is not on the device, contact your local technical support for assistance.
3018 Your last item was not saved. Please inform your test proctor that the test must close due to a connectivity error. Contact customer support. Have your log files ready for Level 2 support.
3019 Incorrect seal code. Please try again. The entered seal code was invalid. Either the student has the wrong information or something was typed incorrectly. Verify the seal code, and enter it correctly.
3021 Unable to start Secure Browser. This can be resolved by exiting the browser and starting again. Please contact your proctor/teacher for help. This can occur the first time a student logs into a secure test. Close all browser windows, relaunch the application, and log in to the test.  
If this does not resolve the issue, contact customer support. 
3022 This computer needs to have Internet Explorer 9 or higher installed in order to take this test. Install IE 9 or higher to take the test. Refer to the TestNav 8 Hardware and Software system requirements.
3023 
Your test must close immediately.  Please see the test proctor for more information. 
Contact customer support. Have log ready to send to Level 2 support.
3024 
Unknown error trapped and logged.  Please inform your test proctor. 
Contact customer support. Have log ready to send to Level 2 support.
3025 
Java has not been installed on this machine and is required.  Please install Java and then refresh this browser page to log in Contact your local technical support for assistance with installing Java.
3026 
The test cannot be taken on this device.  Please contact your test proctor for additional assistance. This device doesn't support TestNav 8. Refer to the TestNav 8 Hardware and Softwaresystem requirements for compatible operating systems.
3027 
Unable to communicate with the testing server. Please contact your administrator. TestNav was not able to contact the testing server. Check network connection.
If you cannot resolve this issue, contact customer support.
3028 
Form and Form ID do not match. Please inform your test proctor. Contact customer support.
3029 Test window has exited fullscreen mode. Test aborted. Please ask your proctor for assistance. The student test session has been terminated. The test administrator must resume the student's test.
3030 
Pop-ups are currently blocked for this site. Please enable pop-ups for TestNav to function correctly and refresh your browser. Click the Tools icon at the top-right of the screen. Click Internet Options > Advanced, and deselect "Enable third-party browser extension" to enable the pop-ups for the site. Restart the computer before you launch the test again.
3031 
There was an error launching the Java applet. Please ask your proctor for assistance. Contact customer support.
3032 
Please refresh your browser after enabling pop-ups. Close the browser and log in to the test.
3033 
Your test must close immediately. Please contact your administrator. Contact customer support.
3034
Your Chrome OS version is not supported, you must upgrade to the latest version to use TestNav. You should use a supported browser. Refer to the TestNav 8 Hardware and Software system requirements.
3035 TestNav does not support Safari on Windows. Please use Firefox 14+, Chrome 20+, or Internet Explorer 10+. If you are using Windows XP, IE is not supported, but you may use Firefox and Chrome. You should use a supported browser. Refer to the TestNav 8 Hardware and Software system requirements.
3036 TestNav does not support Internet Explorer on Windows XP.  Please use Firefox 14+ or Chrome 20+. You should use a supported browser. Refer to the TestNav 8 Hardware and Software system requirements.
3037 TestNav does not support Internet Explorer 10 on Windows Vista.  Please use Firefox 14+ or Chrome 20+. You should use a supported browser. Refer to the TestNav 8 Hardware and Software system requirements.
3038 TestNav does not support Internet Explorer 9 on Windows 8.  Please use Firefox 14+, Chrome 20+, or Internet Explorer 10+ You should use a supported browser. Refer to the TestNav 8 Hardware and Software system requirements.
3039 
In order to take the test with Firefox, this computer must have Firefox 14 or higher installed. You should use a supported browser. Refer to the TestNav 8 Hardware and Software system requirements.
3040 
In order to take the test with Safari, this computer must have Safari 5 or higher installed. You should use a supported browser. Refer to the TestNav 8 Hardware and Software system requirements.
3041 
This device size is not supported. You should use a device that has at least a 9.7-inch screen.  
3042 
You cannot take the test with this operating system. You should use a supported operating system. Refer to the TestNav 8 Hardware and Softwaresystem requirements.
3043 
You must be in Kiosk mode in order to take this test. To configure the device, refer to http://www.pearsononlinetesting.com/TestNav/8/devices/chromebook.html
3044 
You must be in Single App mode in order to take this test. To configure the device, refer to http://www.pearsononlinetesting.com/TestNav/8/index.html
3045 
This computer needs to have OSX 10.5 or higher installed in order to take this test. You should use a supported operating system. Refer to the TestNav 8 Hardware and Softwaresystem requirements.
3046 The TI calculator can only be used in secure tests. Tests must be taken in secure mode in order for the TI calculator to work.
3047 TestNav needs to run in Safari's Unsafe mode. To update this setting, go to Safari > Preferences. 
From the Security tab, click Manage Website Settings and for the Java plug in, and set TestNav to "Run in Unsafe Mode".
3048 TestNav has detected that accelerators are enabled. Accelerators must be disabled in order to take this test. In Internet Explorer, disable the Accelerators feature. See the TestNav - Disabling Accelerators in Internet Explorer 9, 10, 11 technical bulletin for more information. Then log back in.
3049* Unable to communicate with the testing server. Please contact your administrator. There is an issue communicating with the test engine.
3050 TestNav is unable to connect to server. Please see your proctor. TestNav cannot connect to the server to verify it's running the latest version of the product.
3051 Unable to update to the latest version of TestNav. Please restart the application, or contact technical support.
3052* The connection to the server has been lost. Please inform your test proctor that the test must close due to a connectivity error. When the iOS7 media daemon detects that it has lost connection, TestNav displays this error code.
3053* Failed to load TN.CSS, please click the reload button.
3054* The form has been republished. Please exit the test and inform your administrator. When the form is republished, the content key used for decryption changes. When TestNav 8 requests test-def from proctor cache, it returns stale data, which does not get decrypted, as the decryption key has changed with republishing.
3055 There is a new version of TestNav available. Please restart the application to get the latest version.
3056* Something went wrong in loading the item. The test will be closed. Contact your administrator.
3080* Something went wrong while saving.  The test will be closed.  Please contact your administrator. When a student attempts to save, but the application cannot save, the application sends this error and logs out the student. 
5021 Unable to communicate with the testing server. Please contact your administrator. 
Contact your local system or network administrator; the network connection was either not found or the connection was lost during authentication. 

A network connectivity problem might cause the issue. Verify the network connection and try again. 

If the second attempt is unsuccessful, close TestNav. Fix any network connectivity issues found. Check that the testing machine is connected to the school's network. Check ethernet cables or wireless connections, routers and switches, and so on. Check that proctor caching is running on any proctor caching computer in use and that the appropriate ports are open in the firewall. When a working network connection is confirmed, try again. After the connection is restored, check the student's test status in the administrative application and reset, if needed. Resume the student's test, and instruct the student to log in. 
5022 Unable to communicate with the testing server. Please contact your administrator. 
Contact your local system or network administrator; the testing server URL that was requested was not found (404) or there was an internal server error (500) during authentication.  

This is usually the result of a network connectivity problem. Verify the network connection, and try again.  

If you cannot connect after the second attempt, close TestNav. Fix any network connectivity issues. Check that the testing machine is connected to the school's network. Check ethernet cables or wireless connections, routers and switches, and so on. Check that proctor caching is running on any proctor caching computer in use and that the appropriate ports are open in the firewall. When a working network connection is confirmed, try again. After the connection is restored, check the student's test status in the administrative application and reset, if needed. Then, you can resume the student's testing session and have the student log in.  
5023 Unable to communicate with the testing server. Please contact your administrator. 
Contact your local system or network administrator; there was a parser error (bad data was sent from the application to the engine or from the engine to the server) during authentication. The user's login information was sent to the server, but either it or the response was empty, malformed, or corrupted.  

A network connectivity problem likely caused the issue. Verify the network connection, and try again. 

If you cannot connect after the second attempt, close TestNav. Fix any network connectivity issues. Check that the testing machine is connected to the school's network. Check ethernet cables or wireless connections, routers and switches, and so on. Check that proctor caching is running on any proctor caching computer in use and that the appropriate ports are open in the firewall. When a working network connection is confirmed, try again. After the connection is restored, check the student's test status in the administrative application and reset, if needed. Then, you can resume the student's testing session and have the student log in. 
5024 Unable to communicate with the testing server. Please contact your administrator. Contact your local system or network administrator; the transmission timed out during authentication. 

This is usually a network connectivity issue. Verify the network connection, and try again. 

If you cannot connect after the second attempt, close TestNav. Fix any network connectivity issues. Check that the testing machine is connected to the school's network. Check ethernet cables or wireless connections, routers and switches, and so on. Check that proctor caching is running on any proctor caching computer in use and that the appropriate ports are open in the firewall. When a working network connection is confirmed, try again. After the connection is restored, check the student's test status in the administrative application and reset, if needed. Then, you can resume the student's testing session and have the student log in. 
5025 There has been a problem loading this item. Please contact your administrator. Contact your local system or network administrator; the transmission aborted during authentication. 

This is usually the result of a network connectivity problem. Verify the network connection, and try again. 

If you cannot connect after the second attempt, close TestNav. Fix any network connectivity issues. Check that the testing machine is connected to the school's network. Check ethernet cables or wireless connections, routers and switches, and so on. Check that proctor caching is running on any proctor caching computer in use and that the appropriate ports are open in the firewall. When a working network connection is confirmed, try again. After the connection is restored, check the student's test status in the administrative application and reset, if needed. Then, you can resume the student's testing session and have the student log in. 
5026 Invalid login token. Please try again. Logout and log back in. Autologin using an authentication token has failed because the token has expired or is otherwise invalid or not recognized. The authentication token is requested from TestNav by the customer site and must be used within five minutes to allow the examinee to access the test; extended inactivity or network connections can cause this.
5027 TestNav is unable to write to the local drive due to browser security settings. Testing cannot continue. 
Contact your local system administrator; TestNav can't write necessary files to the local system. This is because the operating system is keeping the browser in a sort of quarantine (sandbox). Some operating systems do this to applications that can be used to cause system instability or other harm. 

Select a new location for student responses to be saved. If that does not work, view the student's responses and save or print a record of the files so that the responses can be reentered after you close TestNav and retake the test using a different machine.
6000 
Wrong response was being saved to this item.  The test will be closed.  Contact your administrator. Contact your local system administrator and show them the message.
6001 
Wrong response was being saved to this item.  The test will be closed.  Contact your administrator. Contact your local system administrator and show them the message.
6021 Unable to communicate with the testing server. Please contact your administrator. 
Contact your local system or network administrator; the network connection was either not found or the connection was lost during authentication. 

This is usually the result of a network connectivity problem. Verify the network connection, and try again.  

If you cannot connect after the second attempt, close TestNav. Fix any network connectivity issues. Check that the testing machine is connected to the school's network. Check ethernet cables or wireless connections, routers and switches, and so on. Check that proctor caching is running on any proctor caching computer in use and that the appropriate ports are open in the firewall. When a working network connection is confirmed, try again. After the connection is restored, check the student's test status in the administrative application and reset, if needed. Then, you can resume the student's testing session and have the student log in.
6022 Unable to communicate with the testing server. Please contact your administrator. 
Contact your local system or network administrator; the testing server URL that was requested was not found (404) or there was an internal server error (500) during authentication.  

This is usually the result of a network connectivity problem. Verify the network connection, and try again. 

If you cannot connect after the second attempt, close TestNav. Fix any network connectivity issues. Check that the testing machine is connected to the school's network. Check ethernet cables or wireless connections, routers and switches, and so on. Check that proctor caching is running on any proctor caching computer in use and that the appropriate ports are open in the firewall. When a working network connection is confirmed, try again. After the connection is restored, check the student's test status in the administrative application and reset, if needed. Then, you can resume the student's testing session and have the student log in. 
6023 Unable to communicate with the testing server. Please contact your administrator. 
Contact your local system or network administrator; there was a parser error (bad data was sent from the application to the engine or from the engine to the server) when saving or retrieving state. This is usually the result of a network connectivity problem.Contact your local system or network administrator; there was a parser error (bad data was sent from the application to the engine or from the engine to the server) during authentication. The user's login information was sent to the server, but either it or the response was empty, malformed, or corrupted. 

This is usually the result of a network connectivity problem. Verify the network connection, and try again. 

If you cannot connect after the second attempt, close TestNav. Fix any network connectivity issues. Check that the testing machine is connected to the school's network. Check ethernet cables or wireless connections, routers and switches, and so on. Check that proctor caching is running on any proctor caching computer in use and that the appropriate ports are open in the firewall. When a working network connection is confirmed, try again. After the connection is restored, check the student's test status in the administrative application and reset, if needed. Then, you can resume the student's testing session and have the student log in. 
6024 Unable to communicate with the testing server. Please contact your administrator. Contact your local system or network administrator; the transmission timed out during authentication. 

This is usually the result of a network connectivity problem. Verify the computer has a working network connection, and try again. 

If you cannot connect after the second attempt, close TestNav. Fix any network connectivity issues. Check that the testing machine is connected to the school's network. Check ethernet cables or wireless connections, routers and switches, and so on. Check that proctor caching is running on any proctor caching computer in use and that the appropriate ports are open in the firewall. When a working network connection is confirmed, try again. After the connection is restored, check the student's test status in the administrative application and reset, if needed. Then, you can resume the student's testing session and have the student log in. 
6025 There has been a problem loading this item. Please contact your administrator. Contact your local system or network administrator; the transmission aborted during authentication. 

This is usually the result of a network connectivity problem. Verify the network connection, and try again. 

If you cannot connect after the second attempt, close TestNav. Fix any network connectivity issues. Check that the testing machine is connected to the school's network. Check ethernet cables or wireless connections, routers and switches, and so on. Check that proctor caching is running on any proctor caching computer in use and that the appropriate ports are open in the firewall. When a working network connection is confirmed, try again. After the connection is restored, check the student's test status in the administrative application and reset, if needed. Then, you can resume the student's testing session and have the student log in.  
7021 Unable to communicate with the testing server. Please contact your administrator. 
Contact your local system or network administrator; the network connection was either not found or the connection was lost during navigation. 

This is usually the result of a network connectivity problem. Verify the network connection, and try again.  

If you cannot connect after the second attempt, close TestNav. Fix any network connectivity issues. Check that the testing machine is connected to the school's network. Check ethernet cables or wireless connections, routers and switches, and so on. Check that proctor caching is running on any proctor caching computer in use and that the appropriate ports are open in the firewall. When a working network connection is confirmed, try again. After the connection is restored, check the student's test status in the administrative application and reset, if needed. Then, you can resume the student's testing session and have the student log in.  
7022 Unable to communicate with the testing server. Please contact your administrator. 
Contact your local system or network administrator; the testing server URL that was requested was not found (404) or there was an internal server error (500) during authentication.  

This is usually the result of a network connectivity problem. Verify the network connection, and try again. 

If you cannot connect after the second attempt, close TestNav. Fix any network connectivity issues. Check that the testing machine is connected to the school's network. Check ethernet cables or wireless connections, routers and switches, and so on. Check that proctor caching is running on any proctor caching computer in use and that the appropriate ports are open in the firewall. When a working network connection is confirmed, try again. After the connection is restored, check the student's test status in the administrative application and reset, if needed. Then, you can resume the student's testing session and have the student log in. 
7023 Unable to communicate with the testing server. Please contact your administrator. 
Contact your local system or network administrator; there was a parser error (bad data was sent from the application to the engine or from the engine to the server) during authentication. The user's login information was sent to the server, but either it or the response was empty, malformed, or corrupted.  

This is usually the result of a network connectivity problem. Verify the network connection, and try again.  

If you cannot connect after the second attempt, close TestNav. Fix any network connectivity issues. Check that the testing machine is connected to the school's network. Check ethernet cables or wireless connections, routers and switches, and so on. Check that proctor caching is running on any proctor caching computer in use and that the appropriate ports are open in the firewall. When a working network connection is confirmed, try again. After the connection is restored, check the student's test status in the administrative application and reset, if needed. Then, you can resume the student's testing session and have the student log in.  
7024 Unable to communicate with the testing server. Please contact your administrator. Contact your local system or network administrator; the transmission timed out during navigation. 

This is usually the result of a network connectivity problem. Verify the network connection, and try again.  

If you cannot connect after the second attempt, close TestNav. Fix any network connectivity issues. Check that the testing machine is connected to the school's network. Check ethernet cables or wireless connections, routers and switches, and so on. Check that proctor caching is running on any proctor caching computer in use and that the appropriate ports are open in the firewall. When a working network connection is confirmed, try again. After the connection is restored, check the student's test status in the administrative application and reset, if needed. Then, you can resume the student's testing session and have the student log in.  
7025 There has been a problem loading this item. Please contact your administrator. Contact your local system or network administrator; the transmission aborted during navigation. 

This is usually the result of a network connectivity problem. Verify the network connection, and try again.  

If you cannot connect after the second attempt, close TestNav. Fix any network connectivity issues. Check that the testing machine is connected to the school's network. Check ethernet cables or wireless connections, routers and switches, and so on. Check that proctor caching is running on any proctor caching computer in use and that the appropriate ports are open in the firewall. When a working network connection is confirmed, try again. After the connection is restored, check the student's test status in the administrative application and reset, if needed. Then, you can resume the student's testing session and have the student log in.  
8021 Unable to communicate with the testing server. Please contact your administrator. 
Contact your local system or network administrator; the network connection was either not found or the connection was lost during authentication. 

This is usually the result of a network connectivity problem. Verify the network connection, and try again.   

If you cannot connect after the second attempt, close TestNav. Fix any network connectivity issues. Check that the testing machine is connected to the school's network. Check ethernet cables or wireless connections, routers and switches, and so on. Check that proctor caching is running on any proctor caching computer in use and that the appropriate ports are open in the firewall. When a working network connection is confirmed, try again. After the connection is restored, check the student's test status in the administrative application and reset, if needed. Then, you can resume the student's testing session and have the student log in.  
8022 Unable to communicate with the testing server. Please contact your administrator. 
Contact your local system or network administrator; the testing server URL that was requested was not found (404) or there was an internal server error (500) during authentication.  

This is usually the result of a network connectivity problem. Verify the network connection, and try again.  

If you cannot connect after the second attempt, close TestNav. Fix any network connectivity issues. Check that the testing machine is connected to the school's network. Check ethernet cables or wireless connections, routers and switches, and so on. Check that proctor caching is running on any proctor caching computer in use and that the appropriate ports are open in the firewall. When a working network connection is confirmed, try again. After the connection is restored, check the student's test status in the administrative application and reset, if needed. Then, you can resume the student's testing session and have the student log in.  
8023 Unable to communicate with the testing server. Please contact your administrator. 
Contact your local system or network administrator; there was a parser error (bad data was sent from the application to the engine or from the engine to the server) during authentication. The user's login information was sent to the server, but either it or the response was empty, malformed, or corrupted.  

This is usually the result of a network connectivity problem. Verify the network connection, and try again.  

If you cannot connect after the second attempt, close TestNav. Fix any network connectivity issues. Check that the testing machine is connected to the school's network. Check ethernet cables or wireless connections, routers and switches, and so on. Check that proctor caching is running on any proctor caching computer in use and that the appropriate ports are open in the firewall. When a working network connection is confirmed, try again. After the connection is restored, check the student's test status in the administrative application and reset, if needed. Then, you can resume the student's testing session and have the student log in.  
8024 Unable to communicate with the testing server. Please contact your administrator. Contact your local system or network administrator; the transmission timed out during authentication. 

This is usually the result of a network connectivity problem. Verify the network connection, and try again.  

If you cannot connect after the second attempt, close TestNav. Fix any network connectivity issues. Check that the testing machine is connected to the school's network. Check ethernet cables or wireless connections, routers and switches, and so on. Check that proctor caching is running on any proctor caching computer in use and that the appropriate ports are open in the firewall. When a working network connection is confirmed, try again. After the connection is restored, check the student's test status in the administrative application and reset, if needed. Then, you can resume the student's testing session and have the student log in.  
8025 There has been a problem loading this item. Please contact your administrator. Contact your local system or network administrator; the transmission aborted during authentication. 

This is usually the result of a network connectivity problem. Verify the network connection, and try again.  

If you cannot connect after the second attempt, close TestNav. Fix any network connectivity issues. Check that the testing machine is connected to the school's network. Check ethernet cables or wireless connections, routers and switches, and so on. Check that proctor caching is running on any proctor caching computer in use and that the appropriate ports are open in the firewall. When a working network connection is confirmed, try again. After the connection is restored, check the student's test status in the administrative application and reset, if needed. Then, you can resume the student's testing session and have the student log in.  
8026 Unable to connect to the proctor caching computer. Please contact your administrator. 
Contact your local system or network administrator; the connection to the proctor caching server could not be established. 

This is usually the result of a network connectivity problem. Verify the network connection, and try again.  

If you cannot connect after the second attempt, close TestNav. Fix any network connectivity issues. Check that the testing machine is connected to the school's network. Check ethernet cables or wireless connections, routers and switches, and so on. Check that proctor caching is running on any proctor caching computer in use and that the appropriate ports are open in the firewall. When a working network connection is confirmed, try again. After the connection is restored, check the student's test status in the administrative application and reset, if needed. Then, you can resume the student's testing session and have the student log in.  
8027 iOS:
The testing server can not be reached. Please verify your internet connection and then choose Retry, or close the app and try again later. ChromeOS:
The application start page server can not be reached. Please verify your internet connection and then choose retry, or close the app and try again later.
Contact your local system or network administrator; a network connection could not be established. 

This is usually the result of a network connectivity problem. Verify the network connection, and try again.  

If you cannot connect after the second attempt, close TestNav. Fix any network connectivity issues. Check that the testing machine is connected to the school's network. Check ethernet cables or wireless connections, routers and switches, and so on. Check that proctor caching is running on any proctor caching computer in use and that the appropriate ports are open in the firewall. When a working network connection is confirmed, try again. After the connection is restored, check the student's test status in the administrative application and reset, if needed. Then, you can resume the student's testing session and have the student log in.  
8028 The java applet is unable to load.  This can occur when Oracle disables an existing version of Java because a new version has been released that contains critical fixes. Please upgrade to the latest version of Java.
Upgrade Java on your machine.
8029 
The installed app is out of date and needs to be updated in order to use TestNav on this device. Download and install the latest version of the app.
8030 
A required file has been changed, and the test cannot start. Please contact your administrator. Contact your local system or network administrator; a required file has been changed.
9020 The username or password you entered is incorrect. The student entered an invalid username or associated password. Either the student has the wrong information or incorrectly typed the information. Verify the student's information and that he or she correctly enters it. 
9021 Your login information is not recognized. Please try again. The student entered an invalid username or associated password. Either the student has the wrong information or incorrectly typed the information. Verify the student's information and that he or she correctly enters it. 
9022 Unable to refresh available tests. Your session is not active. Login again.
9023 Unable to refresh available tests. There was an error retrieving the information from the server. Try again. Logoff and login again if it continues.
9024 The username or password you entered is incorrect. The student entered an invalid username or associated password. Either the student has the wrong information or incorrectly typed the information. Verify the student's information and that he or she correctly enters it. 
9025 This test has been completed and may not be taken again. You cannot log in to completed tests again.
9026 This test must be resumed by the proctor to allow it to be taken again. The proctor must mark the test resumed in the administrative application.
9027 Unable to start test. Please close this window and try again. The testing window for this test is not currently active. Try again when the window is active.
9028 Your login information is not recognized. Please try again. The student entered an invalid username or associated password. Either the student has the wrong information or incorrectly typed the information. Verify the student's information and that he or she correctly enters it. 
9029 Your login information is not recognized. Please try again. The student entered an invalid username or associated password. Either the student has the wrong information or incorrectly typed the information. Verify the student's information and that he or she correctly enters it. 
NOTE: In PearsonAccess (and possibly other session management systems connecting to TestNav 8), this error occurs if a student attempts login before the test session starts. PearsonAccess doesn't call TestNav 8 to create logins until the test session is started.
9030 Your login information is no longer valid. This may have occurred if you are returning to a test in the same session, or if your login has been used to access this test from another computer. Your test assignment must be resumed before you can log back in. Please contact the proctor. The proctor must mark the test resumed in the administrative application.
9031 There has been a problem loading this item. Please contact your administrator. Contact your local system or network administrator; an item could not be retrieved from the content server or the proctor caching computer. 

This is usually the result of a network connectivity problem. Verify the network connection, and try again.   

If you cannot connect after the second attempt, close TestNav. Fix any network connectivity issues. Check that the testing machine is connected to the school's network. Check ethernet cables or wireless connections, routers and switches, and so on. Check that proctor caching is running on any proctor caching computer in use and that the appropriate ports are open in the firewall. When a working network connection is confirmed, try again. After the connection is restored, check the student's test status in the administrative application and reset, if needed. Then, you can resume the student's testing session and have the student log in.  
9032 Unable to login with this userid. The student entered an invalid username or associated password. Either the student has the wrong information or incorrectly typed the information. Verify the student's information and that he or she correctly enters it. 
9033 Unable to communicate with the testing server. Please contact your administrator. Contact your local system or network administrator; the internal test state could not be retrieved from the content server or the proctor-caching computer. 

This is usually the result of a network connectivity problem. Verify the network connection, and try again.   

If you cannot connect after the second attempt, close TestNav. Fix any network connectivity issues. Check that the testing machine is connected to the school's network. Check ethernet cables or wireless connections, routers and switches, and so on. Check that proctor caching is running on any proctor caching computer in use and that the appropriate ports are open in the firewall. When a working network connection is confirmed, try again. After the connection is restored, check the student's test status in the administrative application and reset, if needed. Then, you can resume the student's testing session and have the student log in.  
9034 Your login information is not recognized. Please try again. The student entered an invalid username or associated password. Either the student has the wrong information or incorrectly typed the information. Verify the student's information and that he or she correctly enters it. 
9035 There has been a problem loading this item. Please contact your administrator. The requested item does not exist for this test. Contact your local system or network administrator, and provide the log files and a description of what the student was doing when the error occurred. If you cannot resolve this issue, contact customer support.
9036 The username or password you entered is incorrect. The student entered an invalid username or associated password. Either the student has the wrong information or incorrectly typed the information. Verify the student's information and that he or she correctly enters it. 
9037 There has been a problem loading this item. Please contact your administrator. The requested item does not exist for this test. Contact your local system or network administrator, and provide the log files and a description of what the student was doing when the error occurred. If you cannot resolve this issue, contact customer support. 
9038 The username or password you entered is incorrect. The student entered an invalid username or associated password. Either the student has the wrong information or incorrectly typed the information. Verify the student's information and that he or she correctly enters it. 
9039 There has been a problem loading this item. Please contact your administrator. The requested item does not exist for this test. Contact your local system or network administrator, and provide the log files and a description of what the student was doing when the error occurred. If you cannot resolve this issue, contact customer support. 
9040 The username or password you entered is incorrect. The student entered an invalid username or associated password. Either the student has the wrong information or incorrectly typed the information. Verify the student's information and that he or she correctly enters it. 
9041 There has been a problem loading this item. Please contact your administrator. The requested item does not exist for this test. Contact your local system or network administrator, and provide the log files and a description of what the student was doing when the error occurred. If you cannot resolve this issue, contact customer support.
9042 There has been a problem loading this item. Please contact your administrator. The requested item does not exist for this test. Contact your local system or network administrator, and provide the log files and a description of what the student was doing when the error occurred. If you cannot resolve this issue, contact customer support. 
9043 There has been a problem loading this item. Please contact your administrator. The requested item does not exist for this test. Contact your local system or network administrator, and provide the log files and a description of what the student was doing when the error occurred. If you cannot resolve this issue, contact customer support. 
9044 There has been a problem loading this item. Please contact your administrator. The requested item does not exist for this test. Contact your local system or network administrator, and provide the log files and a description of what the student was doing when the error occurred. If you cannot resolve this issue, contact customer support. 
9045 There has been a problem loading this item. Please contact your administrator. The requested item does not exist for this test. Contact your local system or network administrator, and provide the log files and a description of what the student was doing when the error occurred. If you cannot resolve this issue, contact customer support. 
9046 Your test items have been saved, but the test can't be marked as complete due to a connectivity error. Please inform your test proctor that the test must close. Alert the proctor.

Contact your local system or network administrator; TestNav saved the responses, but it cannot communicate the completion status. 

This is usually the result of a network connectivity problem. Verify the network connection, and try again.   

If you cannot connect after the second attempt, close TestNav. Fix any network connectivity issues. Check that the testing machine is connected to the school's network. Check ethernet cables or wireless connections, routers and switches, and so on. Check that proctor caching is running on any proctor caching computer in use and that the appropriate ports are open in the firewall. When a working network connection is confirmed, try again. After the connection is restored, check the student's test status in the administrative application and reset, if needed. Then, you can resume the student's testing session and have the student log in.  
9047 Your test items have been saved, but the test can't be marked as complete due to a connectivity error. Please inform your test proctor that the test must close. Alert the proctor. 

Contact your local system or network administrator; TestNav saved the responses, but it cannot communicate the completion status. 

This is usually the result of a network connectivity problem. Verify the network connection, and try again.   

If you cannot connect after the second attempt, close TestNav. Fix any network connectivity issues. Check that the testing machine is connected to the school's network. Check ethernet cables or wireless connections, routers and switches, and so on. Check that proctor caching is running on any proctor caching computer in use and that the appropriate ports are open in the firewall. When a working network connection is confirmed, try again. After the connection is restored, check the student's test status in the administrative application and reset, if needed. Then, you can resume the student's testing session and have the student log in.  
9048 There has been a problem loading this item. Please contact your administrator. Contact your local system or network administrator, and provide the log files and a description of what the student was doing when the error occurred. If you cannot resolve this issue, contact customer support. 
9049 There has been a problem loading this item. Please contact your administrator. Contact your local system or network administrator, and provide the log files and a description of what the student was doing when the error occurred. If you cannot resolve this issue, contact customer support. 
9050 There has been a problem loading this item. Please contact your administrator. Contact your local system or network administrator, and provide the log files and a description of what the student was doing when the error occurred. If you cannot resolve this issue, contact customer support. 
9051 There has been a problem loading this item. Please contact your administrator. Contact your local system or network administrator, and provide the log files and a description of what the student was doing when the error occurred. If you cannot resolve this issue, contact customer support. 
9052 There has been a problem loading this item. Please contact your administrator. There was a rendering error in a JSON string. Contact your local system or network administrator, and provide the log files and a description of what the student was doing when the error occurred. If you cannot resolve this issue, contact customer support. 
9053 Your login information is no longer valid. This may have occurred if you are returning to a test in the same session, or if your login has been used to access this test from another computer. Your test assignment must be resumed before you can log back in. Please contact the proctor. The proctor must mark the test resumed in the administrative application. 
9054 Your login information is no longer valid. This may have occurred if you are returning to a test in the same session, or if your login has been used to access this test from another computer. Your test assignment must be resumed before you can log back in. Please contact the proctor. The proctor must mark the test resumed in the administrative application. 
9055 Your test must close immediately. Please see the test proctor for more information. The proctor must check the test status in the administrative application as the current status is not valid for continuing the test.
9056 Your test must close immediately. Please see the test proctor for more information. Contact your local system or network administrator. This is usually the result of a problem with network security; secure data is being requested via an insecure call.
9057 Your test must close immediately. Please see the test proctor for more information. Contact your local system or network administrator. This is usually the result of a problem with network security; insecure data is being requested via a secure call.
9058 The username or password you entered is incorrect. The student entered an invalid username or associated password. Either the student has the wrong information or incorrectly typed the information. Verify the student's information and that he or she correctly enters it. 
9059 The username or password you entered is incorrect. The student entered an invalid username or associated password. Either the student has the wrong information or incorrectly typed the information. Verify the student's information and that he or she correctly enters it. 
9060 Your login information is not recognized. Please try again. The student entered an invalid username or associated password. Either the student has the wrong information or incorrectly typed the information. Verify the student's information and that he or she correctly enters it.
9061 There is a problem retrieving test information. Please contact your administrator. There was a problem retrieving test state, and the test cannot continue.
9073 There has been a problem loading this section. Please contact your administrator.  Invalid JSON string.
9074 Your login information is not recognized. Please try again. Login does not exist.
9083* There has been a problem loading this section. Please contact your administrator. Please try again. If you cannot resolve the issue, contact customer support. 
9084* There has been a problem loading this section. Please contact your administrator. Please try again. If you cannot resolve the issue, contact customer support.
9085* There has been a problem loading this section. Please contact your administrator. Please try again. If you cannot resolve the issue, contact customer support.
9086* There has been a problem loading this section. Please contact your administrator. Please try again. If you cannot resolve the issue, contact customer support.
9087* There has been a problem loading this section. Please contact your administrator. Please try again. If you cannot resolve the issue, contact customer support.
9089* Error creating the report  
9090* Error creating the report  
9091* Error creating the report  
9092* Error creating the report  
9093* Error creating the report  
9094* Error creating the report  
9095* Error creating the report  
9097* Error creating the report  
9097* Error creating the report  

Scoring CAT Server errors & warnings* are broken into the following ranges:

10000-10999 indicate warnings

11000-11999 indicate errors

Error Code Error Message Additional info and instruction (Coming Soon)
11000* There has been a problem loading this section. Please contact your administrator.  
11001* There has been a problem loading this section. Please contact your administrator.  
11002* There has been a problem loading this section. Please contact your administrator.  
11003* There has been a problem loading this section. Please contact your administrator.  
11004* There has been a problem loading this section. Please contact your administrator.  
11005* There has been a problem loading this section. Please contact your administrator.  
11006* There has been a problem loading this section. Please contact your administrator.  
11007* There has been a problem loading this section. Please contact your administrator.  
11008* There has been a problem loading this section. Please contact your administrator.  
11009* There has been a problem loading this section. Please contact your administrator.  
11010* There has been a problem loading this section. Please contact your administrator.